phqueen Privacy Policy – How We Protect Your Data

Your Privacy Matters: This Privacy Policy describes how phqueen ("we," "us," or "our") collects, uses, stores, and protects the personal information of players and visitors on the phqueen platform at phqueen.app. By using phqueen, you consent to the practices described in this Policy.

1. Introduction

phqueen is committed to protecting the privacy and personal data of every player who uses our platform. We understand that trust is the foundation of any good relationship — and that's especially true when it comes to your personal information. This Privacy Policy has been prepared in accordance with the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines and the implementing rules and regulations issued by the National Privacy Commission (NPC).

This Policy applies to all personal data collected through the phqueen website at phqueen.app, including data collected during account registration, gameplay, deposits and withdrawals, customer support interactions, and any other use of the phqueen platform. It also applies to data collected through cookies and similar tracking technologies when you visit our website.

Please read this Privacy Policy carefully. If you have any questions or concerns about how phqueen handles your personal data, you may contact our Data Protection Officer using the details provided in Section 14 of this Policy.

2. Data Controller

For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, phqueen acts as the Personal Information Controller in respect of the personal data collected through the phqueen platform. This means phqueen determines the purposes and means of processing your personal information.

phqueen has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. You may contact the DPO at any time using the contact details provided in Section 14.

3. Personal Data We Collect

3.1 Registration Data

When you create a phqueen account, we collect the following personal information:

Full legal name
Date of birth (to verify the 21+ age requirement)
Philippine mobile number
Email address
Username and encrypted password
Residential address (for identity verification purposes)

3.2 Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations and anti-money laundering (AML) requirements, phqueen may collect:

Copies of government-issued Philippine identification documents (e.g., passport, driver's license, SSS card, PhilHealth ID, UMID)
Proof of address documents (e.g., utility bills, bank statements)
Proof of payment method ownership (e.g., screenshot of GCash or Maya account)
Selfie or live photo for identity confirmation

3.3 Financial Data

When you make deposits or request withdrawals, phqueen collects transaction-related data including:

GCash or Maya account details (mobile number associated with the account)
Bank account details for bank transfer transactions (account name, account number, bank name)
Transaction amounts, dates, and reference numbers

phqueen does not store full debit card numbers. Card transactions are processed through secure, PCI-DSS compliant payment processors.

3.4 Gameplay & Activity Data

phqueen automatically records data related to your use of the platform, including:

Games played, bet amounts, win/loss records, and session durations
Bonus and promotion usage history
Login timestamps and session activity logs
Responsible gaming tool usage (e.g., deposit limits set, self-exclusion requests)

3.5 Technical & Device Data

When you access phqueen, we automatically collect certain technical information:

IP address and approximate geographic location
Device type, operating system, and browser version
Referring URL and pages visited on phqueen
Cookie identifiers and session tokens

3.6 Communications Data

When you contact phqueen's customer support team via live chat or email, we retain records of those communications, including the content of your messages and any attachments you provide, for quality assurance and dispute resolution purposes.

4. How We Collect Your Data

phqueen collects personal data through the following means:

Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in promotions.
Automatically — through cookies, web beacons, and server logs when you visit or use the phqueen platform.
From third parties — including identity verification service providers, payment processors, and fraud prevention partners, where necessary to verify your identity or process transactions.

5. How We Use Your Personal Data

phqueen uses the personal data we collect for the following purposes:

To create and manage your phqueen player account.
To verify your identity and age (21+ requirement) in compliance with Philippine gaming regulations.
To process deposits, withdrawals, and other financial transactions.
To provide customer support and respond to your inquiries.
To detect, investigate, and prevent fraud, money laundering, and other illegal activities.
To comply with our legal and regulatory obligations, including AML/KYC requirements.
To personalize your experience on the phqueen platform, including game recommendations and promotional offers.
To send you account-related notifications, including transaction confirmations, security alerts, and promotional communications (where you have opted in).
To monitor and enforce responsible gaming practices, including the administration of self-exclusion and deposit limit requests.
To analyze platform usage and improve the phqueen service.

Marketing Communications: phqueen will only send you promotional emails or SMS messages if you have explicitly opted in to receive them during registration or through your account settings. You may opt out of marketing communications at any time by updating your notification preferences in your phqueen account or by contacting our support team.

6. Legal Basis for Processing

phqueen processes your personal data on the following legal bases under the Data Privacy Act of 2012:

Contractual necessity — processing is necessary to perform the contract between you and phqueen (i.e., to provide the gaming services you have registered for).
Legal obligation — processing is required to comply with applicable Philippine laws and regulations, including AML/KYC obligations and gaming regulatory requirements.
Legitimate interests — processing is necessary for phqueen's legitimate interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and interests.
Consent — for certain processing activities, such as marketing communications and non-essential cookies, phqueen relies on your explicit consent, which you may withdraw at any time.

7. Data Sharing & Disclosure

phqueen does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

Payment processors — GCash, Maya, and banking partners, to process your deposits and withdrawals.
Identity verification providers — third-party KYC service providers who assist phqueen in verifying player identities and documents.
Fraud prevention and AML partners — service providers who help phqueen detect and prevent fraudulent activity and money laundering.
Game software providers — game developers whose titles are hosted on the phqueen platform may receive limited gameplay data necessary to operate their games.
Regulatory authorities — phqueen may be required to disclose personal data to PAGCOR, the National Privacy Commission, law enforcement agencies, or other government bodies where required by law or valid legal process.
Professional advisors — lawyers, auditors, and other professional advisors who are bound by confidentiality obligations.

All third-party service providers engaged by phqueen are contractually required to handle your personal data in accordance with applicable data protection laws and phqueen's data security standards.

8. Data Retention

phqueen retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:

Account data — retained for the duration of your active phqueen account, plus a minimum of five (5) years following account closure, in accordance with Philippine AML regulations.
KYC and identity verification documents — retained for a minimum of five (5) years from the date of submission, or longer if required by applicable law.
Financial transaction records — retained for a minimum of five (5) years from the date of each transaction.
Customer support communications — retained for up to three (3) years from the date of the interaction.
Technical and device data — retained for up to twelve (12) months from the date of collection.

Where personal data is no longer required for any lawful purpose, phqueen will securely delete or anonymize it in accordance with our internal data disposal procedures.

9. Data Security

phqueen implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

SSL/TLS encryption for all data transmitted between your device and the phqueen platform.
Encryption of sensitive data at rest, including account credentials and financial information.
Role-based access controls ensuring that only authorized phqueen personnel can access personal data, and only to the extent necessary for their role.
Regular security audits, vulnerability assessments, and penetration testing of the phqueen platform.
Two-factor authentication (2FA) options for player accounts to prevent unauthorized access.
Secure data centers with physical access controls and environmental safeguards.

Data Breach Response: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, phqueen will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.

While phqueen takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You are also responsible for maintaining the security of your phqueen account credentials and for notifying us immediately if you suspect any unauthorized access to your account.

10. Cookies & Tracking Technologies

10.1 What Are Cookies

Cookies are small text files placed on your device when you visit the phqueen website. They allow phqueen to recognize your device, remember your preferences, and provide a more personalized and efficient experience on the platform.

10.2 Types of Cookies We Use

Strictly necessary cookies — essential for the phqueen platform to function correctly. These include session authentication cookies and security tokens. These cannot be disabled.
Functional cookies — used to remember your preferences, such as language settings and game display options, to improve your experience on phqueen.
Analytics cookies — used to collect anonymized data about how players use the phqueen platform, helping us identify areas for improvement. This data does not identify you personally.
Marketing cookies — used to deliver relevant promotional content to you based on your interests and activity on phqueen. These are only set with your explicit consent.

10.3 Managing Cookies

You can manage or disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the phqueen platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

11. Your Rights as a Data Subject

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights in relation to your personal data held by phqueen:

Right to be informed — you have the right to be informed about how your personal data is collected and processed, which is the purpose of this Privacy Policy.
Right of access — you have the right to request a copy of the personal data phqueen holds about you, along with information about how it is being used.
Right to rectification — you have the right to request correction of any inaccurate or incomplete personal data phqueen holds about you.
Right to erasure — you have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to phqueen's legal retention obligations.
Right to object — you have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on phqueen's legitimate interests.
Right to data portability — you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
Right to lodge a complaint — you have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe phqueen has violated your data privacy rights.

To exercise any of the above rights, please contact phqueen's Data Protection Officer using the details in Section 14. phqueen will respond to all verified data subject requests within thirty (30) days of receipt.

12. Children's Privacy

The phqueen platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. phqueen does not knowingly collect personal data from anyone under the age of 21. If phqueen becomes aware that personal data has been collected from an individual under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child may have registered on the phqueen platform, please contact our support team immediately so we can investigate and take appropriate action.

13. Changes to This Privacy Policy

phqueen reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, phqueen will notify registered players via email or a prominent notice on the platform prior to the changes taking effect.

The "Last Updated" date at the top of this Privacy Policy indicates when the most recent revision was made. We encourage you to review this Policy periodically to stay informed about how phqueen protects your personal data. Your continued use of the phqueen platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy.

14. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way phqueen handles your personal data, please contact our Data Protection Officer:

Email: [email protected]
Support Email: [email protected]
Live Chat: Available 24/7 via the phqueen platform
Response Time: Within 30 days for formal data subject requests; within 24 hours for general support inquiries

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. Information about the NPC and how to file a complaint is available through official Philippine government channels.

phqueen Protects Your Privacy. Data. Identity.

Your Privacy, Our Priority

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Never Sold to Third Parties

Philippine Data Privacy Act

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Your Rights as a Data Subject

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Contents

1. Introduction

2. Data Controller

3. Personal Data We Collect

3.1 Registration Data

3.2 Identity Verification (KYC) Data

3.3 Financial Data

3.4 Gameplay & Activity Data

3.5 Technical & Device Data

3.6 Communications Data

4. How We Collect Your Data

5. How We Use Your Personal Data

6. Legal Basis for Processing

7. Data Sharing & Disclosure

8. Data Retention

9. Data Security

10. Cookies & Tracking Technologies

10.1 What Are Cookies

10.2 Types of Cookies We Use

10.3 Managing Cookies

11. Your Rights as a Data Subject

12. Children's Privacy

13. Changes to This Privacy Policy

14. Contact & Data Protection Officer

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